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Privacy Policy

This Privacy Policy applies to the HelpAR services (the “Platform”), which include HelpAR apps, websites, software, and related services accessed via any platform or device that links to this Privacy Policy. The Platform is provided and controlled by HelpAR Inc. (“HelpAR”, “we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process personal information of users and other individuals age 13 and over in connection with our Platform. We are also GDPR compliant, reflecting our commitment to data protection and privacy for users within the European Union.

What Information We Collect
We categorize the information we collect as follows, providing specific examples for transparency:
Provided by you: This includes account and profile information, user-generated content, messages, and purchase information.
Collected automatically: Information such as internet or other network activity, usage data, device identifiers, and location data.
From other sources: We may receive information about you from third-party services and public databases.

How Data is Used at HelpAR
We leverage user- generated content to provide brands with insights, allowing them to tailor their strategies more effectively. Data is used to:

  • Understand our customer base and uncover patterns and behaviors.

  • Enhance customer relationships and increase Lifetime Value (LTV).

  • Improve user experience, content relevance, and overall engagement on the platform.

In addition to the uses outlined, we specifically use data to comply with legal obligations, improve platform security, and conduct analytics and measurement to understand how our services are used. We ensure that all data use complies with GDPR provisions for data minimization and purpose limitation.

Data Security and Retention
Data is securely stored within a database located behind a virtual private cloud (VPC), with access exclusively through the HelpAR enterprise dashboard. We retain information as long as necessary to provide the Platform and for other purposes set out in this Privacy Policy.
We implement strict security measures to protect your data, including encryption, access controls, and secure storage. Our retention policies ensure data is not kept longer than necessary for the purposes outlined in this policy or as required by law, considering our contractual obligations and users' expectations.

Your Rights
Under GDPR and other applicable laws, you have comprehensive rights regarding your personal data, including:

  • The right to be informed about how your personal data is being used.

  • The right to access the personal data we hold about you.

  • The right to rectification if your information is inaccurate or incomplete.

  • The right to erasure ("right to be forgotten") in certain circumstances.

  • The right to restrict processing of your personal data.

  • The right to object to processing in certain circumstances, including for direct marketing.

You have the right to access, correct, delete, or appeal decisions about your personal information. Requests can be submitted via our dedicated link: We do not discriminate based on the exercise of any privacy rights.

How We Share Your Information
We clarify the circumstances under which your information may be shared with third parties, including compliance with legal obligations, responding to legal requests, enforcing our terms and policies, and protecting the rights and safety of HelpAR and its users. Any data sharing will respect the principles of necessity, proportionality, and data protection.

Your Choices
You can control some of the information we collect through device or browser settings, and opt out of targeted advertising and marketing emails. 
Expanding on user choices, we explain how you can manage consent and preferences for data collection and use, including mechanisms for opting out of data collection on our Platform and through third-party tracking.

Privacy Policy Updates
We commit to providing more specific notices via email or through our platform for any significant updates to this policy, ensuring users have clear information on changes that might affect their privacy rights.

Contact Us
Questions, comments, and requests regarding this Privacy Policy should be addressed to:
This Privacy Policy provides a comprehensive overview of our data practices, ensuring transparency and accountability in how we handle user information. For specific details or inquiries, please contact us through the provided channels.

​Last Updated: 03/15/2024

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